1 Job in Salt Lake City, UT
LACO Technologies Inc is Hiring a Service Coordinator Near SALT LAKE CITY, UT
Description
LACO Technologies is seeking an All-star Service Coordinator to play a key role in our Service Department. We are not one of those big companies that contract out customer service. At LACO you won’t be measured on the volume of calls you take or the time you spend with a customer. If you are tired of not connecting with the customers you are talking to, then LACO is the place for you! If you enjoy working with people, have a passion for customer satisfaction, and are a detail-oriented person, then this job is perfect for you!
LACO's customers are the likes of SpaceX, Apple, NASA, Northrop Grumman, Lockheed, Boeing, and Merck. We are a leading-edge technology company serving the Aerospace, Automotive, Medical/Pharmaceutical, and other technology industries. Come work where you will get a small company feel with big company opportunities, benefits, and technology.
At LACO we hire people who want more than a job but are looking for a career opportunity. Always improving is one of our core values and our professional development program is top-notch allowing our employees the opportunity to learn and grow in their careers with the ability to advance into other positions here at LACO based on skills and interests.
Description
- Single point of contact for all service requests
- Oversee our rental leak detector process
- Provide quality quotes and timely follow-up on quotes
- Coordinate all internal process and liaison team work flow prioritization
- Provide exceptional customer service for LACO’s existing and prospective clients
- Receive customer complaints and warranty claims for services
- Work closely with our vendors and coordinate with them on repairs and warranty claims
- Monitor promise dates and effectively raise escalations to internal teams
- Communicate via phone and email to meet customer service and support needs
- Work closely with our technical staff to enable top-notch customer support
- Respond to customer requests in a timely and responsive manner
- Interact with service personnel to coordinate customer promise dates
- Voice of Customer champion
Requirements
Skills Required
- Outgoing and personable
- High volume communications
- Driven to continual improvement
- Strong time management skills
- Strong organization skills
- Good customer relationship skills
- Proficient in Microsoft Office software
- Experience with ERP systems a plus
- Attention to detail is a must
Education & Experience
- High school diploma
- Post-high school education is not required but preferred
- 2-3 years of experience in sales or customer service
Job Details
- Pay $20-$22 an hour
- Flexible schedule options with the potential to work a 9/80 work schedule with alternating Fridays off. This position is not remote.
- Benefits: We offer our employees a competitive benefits package, including Medical, Dental, Vision, 401K with Match, Holidays, Paid Time off, and Continuing Education opportunities.
- Location: Salt Lake City, Utah
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
- EOE, including disability/veterans
Job Summary
Full Time
$37k-47k (estimate)
04/24/2024
06/23/2024
lacotech.com
Salt Lake City, UT
50 - 100
Related Companies
The job skills required for Service Coordinator include Customer Service, Customer Support, Microsoft Office, Customer Satisfaction, Attention to Detail, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Coordinator positions, which can be used as a reference in future career path planning. As a Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Coordinator. You can explore the career advancement for a Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Coordinator job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Coordinator jobs
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Step 3: View the best colleges and universities for Service Coordinator.
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